Waterfall Spa at The Salutation Hotel (808 reviews)

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A great facility for a holiday destination. Very welcoming and friendly staff. The interior decoration of the hotel was incomplete so we had to go past works and wet paint signs to get to the Spa The spa was great fun. Swimming pool, sauna, steam room, outside pool and jet spa all good. My daughter thought the temperature was on the cool side. I thought it was fine. Changing facilities lockers and gym all good. Therapists very friendly and very good. Therapy rooms lovely and comfy. A great respite on a rainy day. Minor criticism - the music was too loud for me and dreary rather than relaxing. It was on a loop that kept repeating all afternoon. Major Criticism - the cakes we were looking forward to all afternoon were DRY to the point where we couldn’t eat them. Shame. The response from staff was ‘ I will let the kitchen know’ - not ‘we will get you a nicer piece’ or ‘come again for tea and cake somwe can show you how well we can treat you.’ After all this is a pamper and a treat. Dry cakes aren’t.

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A lovely, relaxing experience. Staff were friendly, helpful and professional. This was a treat for me whilst in the Lakes on a short break, but obviously not a regular experience.

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My husband booked me a sleep massage as a birthday / Anniversary surprise. Having just completed a 8 mile hike around Wansfell Pike it was very much needed. On completion of the consultation form I specifically asked for my massage to be light to medium in pressure as i was looking forward to a nice relaxing treatment. The overall treatment was lovely with the use of Clarins products. My masseuse was very knowledgeable with regards to the products being used, I loved the warm water pillow for your feet and calves and the ambience of the treatment room. The overall massage was lovely and likewise was the facial. Unfortunately, I had to ask my masseuse on two occasions to ease the pressure, in the end I had to inform her that she wasn't going to remove the knots in my shoulders with one massage, these would need breaking down slowly over time. The pressure became quite painful so much so I am now applying anti-inflammatory gel to me shoulders. I am personally qualified in massage so understand that on the discovery of tight muscles it's our job to try and release the knots but I also believe the client should be listened to, as it is them who are paying for the treatment and sadly I feel my consultation form wasn't adhered to nor was I asked at any time during the massage if the pressure was acceptable. Having said the above my husband had a really enjoyable and relaxing massage so if we were to go again I would verbally instruct my masseuse before the treatment starts with regards to the pressure.

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Back, neck and head message was amazing. Left feeling unbelievably relaxed.

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The treatment rooms are quite small but decorated nicely. There was a steady stream of customers visiting the leisure facilities which was not conducive to a relaxing environment. I prefer it the way it was before the refurbishment. However I loved my treatment and the therapist was professional and courteous.

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Lovely massage.