Sally Adams Lifestyle Salon & Spa (1179 reviews)

Response from Sally Adams Aveda Lifestyle Salon & Spa

Hi Alison. Thank you for your review and taking the time to leave us your feedback. We always welcome constructive feedback, be it positive or negative, as it celebrates what we're doing right or gives us an opportunity to try to do things better. Regarding the Birthday gift, we stopped offering the original birthday gift just prior to the pandemic due to not being able to offer the complimentary service, as we were and still are working with less chairs available in salon and less team than we used to have in. We have and we hope you'll be pleased to hear, just started offering a new birthday gift to our Loyalty Club guests, which took affect from mid-November. We hope that you enjoy receiving this on your next Birthday. With regards to the colour being rinsed off at the backwash, we do understand that the panels have certainly restricted air flow in that area; unfortunately this is something we had no choice but to put in place before we re-opened after the first lockdown as we were unable to make space/social distancing between the basins. The doors are opened frequently to ventilate all areas of the salon however the backwash area does get very cold and draughty due to its proximity to the nearest door so maybe is opened less frequently. We do have some great news however; Aveda has been working on the ingredients of their colour and come February we will be able to start using colour which we have been advised, no longer has 'that colour aroma'. We do hope you continue to enjoy coming into the salon and notice the changes over the next few months. Kind regards. Alison, Business Manager.

Posted on 25 Nov 2021