Spoiled Hair Salon (St Andrews) (4138 reviews)

Comment

I appreciate the environment you are trying to create, one where the customer has a sense of being well looked after and spoiled for an hour or so. This may fit the expectations of the younger customers such as students but I don't particularly feel comfortable in it. Oldies like me don't always appreciate seeing lots of bare bits of bodies leaning over us. However the salon was clean and bright. The receptionist was extremely pleasant and helpful and offered me something to drink on three occasions. Another customer was offered wine or even a G&T. I thought this very inappropriate so early in the morning. My hairdresser whom I hadn't had before advised me on my hair which was appreciated but during my cut and dry she went off six times, I think to see another customer who was having her hair coloured. I was also due a pampering treat after a recent birthday but although I mentioned this to the receptionist on arrival it was obviously not passed down, so I will have to have this next time. I do think the cost is a little high for a simple cut and blow dry.

Comment

I feel that the pricing is a bit excessive. The last 2 visits I had, the colour was not what I wanted. This may have been a miscommunication, but I am really unhappy with my hair colour. I was thinking to come in and talk to you, but I don't want to upset my technician. I wanted Ash Blonde and I feel my hair is now a non-descript greyish colour. I understand that the colour will get better after each wash but this is not what I wanted. This was not explained to me before hand and I do feel that the colorist made her own decision without discussing with me. Apart from that, the service is wonderful, the staff are friendly and the salon appears to run very well with professional staff.

Comment

Was nervous about the haircut, the hairdresser asked little/no questions or clarification before beginning the cut. Since this was a very short and new haircut, I was quickly visibly worried about the length in the back (where she started), as it was much shorter than expected. I tried to indicate that I was stressed, but the rest of my hair was cut within 10 minutes with no pause to check in. Although I do like the haircut, I was extremely upset to leave with a much shorter haircut than I asked for and considering I left within 25 minutes of arriving, I don't believe that paying 50 pounds was worth my stressed or rushed appointment.

Comment

Didn’t like the clear plastic sheet I was wrapped in, though I understand why. More concerned about the £20 charge for my hair being blow-dried, over and above £51 for my colour. Sorry guys, I think that is a step too far.

Comment

I think today was just an off day. So I will be back. The ambiance wasn’t great. My massager pushed at my shoulders with an awkwardness that made me ask her to stop. I usually get a beautiful curly dry which I’m happy to pay for, but my charge was only removed after I suggested I go back in and they finish the dry. My experience today was a 180 to my previous experiences at the salon. The only thing that made me feel ‘spoiled’ was the delicious coffee.

Comment

The atmosphere of the salon was lovely, however I sat at the wash basin for 2 hours of my 3hour appointment!! I was told this was because I had colour processing but really I think it was because there no seats available on the floor. I was slightly disappointed to pay £140 for a service which I was uncomfortable 2/3 of the time.