Spoiled Hair Salon (St Andrews) (4124 reviews)

Comment

Didn’t like the clear plastic sheet I was wrapped in, though I understand why. More concerned about the £20 charge for my hair being blow-dried, over and above £51 for my colour. Sorry guys, I think that is a step too far.

Comment

Was nervous about the haircut, the hairdresser asked little/no questions or clarification before beginning the cut. Since this was a very short and new haircut, I was quickly visibly worried about the length in the back (where she started), as it was much shorter than expected. I tried to indicate that I was stressed, but the rest of my hair was cut within 10 minutes with no pause to check in. Although I do like the haircut, I was extremely upset to leave with a much shorter haircut than I asked for and considering I left within 25 minutes of arriving, I don't believe that paying 50 pounds was worth my stressed or rushed appointment.

Comment

I feel that the pricing is a bit excessive. The last 2 visits I had, the colour was not what I wanted. This may have been a miscommunication, but I am really unhappy with my hair colour. I was thinking to come in and talk to you, but I don't want to upset my technician. I wanted Ash Blonde and I feel my hair is now a non-descript greyish colour. I understand that the colour will get better after each wash but this is not what I wanted. This was not explained to me before hand and I do feel that the colorist made her own decision without discussing with me. Apart from that, the service is wonderful, the staff are friendly and the salon appears to run very well with professional staff.

Comment

I appreciate the environment you are trying to create, one where the customer has a sense of being well looked after and spoiled for an hour or so. This may fit the expectations of the younger customers such as students but I don't particularly feel comfortable in it. Oldies like me don't always appreciate seeing lots of bare bits of bodies leaning over us. However the salon was clean and bright. The receptionist was extremely pleasant and helpful and offered me something to drink on three occasions. Another customer was offered wine or even a G&T. I thought this very inappropriate so early in the morning. My hairdresser whom I hadn't had before advised me on my hair which was appreciated but during my cut and dry she went off six times, I think to see another customer who was having her hair coloured. I was also due a pampering treat after a recent birthday but although I mentioned this to the receptionist on arrival it was obviously not passed down, so I will have to have this next time. I do think the cost is a little high for a simple cut and blow dry.

Comment

Love my colour feel a little let down more of a trim than a cut also then to find a price increase of £30 from only 6 weeks ago is a bit steep. Staff lovely a bit shocked at the price

Comment

I was not made aware that my hairdresser was a trainee until after my haircut, and at no point did someone check on me to see how it was going. I personally feel that I was not listened too and as I result I have ended up with hair much shorter than I desired and layers which I said at the start I was not keen on. I do have really thick hair, which is difficult to work with but cutting huge chunks out of it in an attempt to thin it out is not the best solution. Additionally when asked how I would like it styled I requested it would be blow-dried straight with volume, and what I got was poker straight hair which looked limp and flat. I wish I had never got it cut by this particular hairdresser as I have lost all my confidence with this hairstyle.