The Colour Room Stockport (1639 reviews)

Comment

I was pleased with the colour , cut and customer service but the blow dry and styling wasn't good ; no products were applied before drying therefore my hair was left very dry and lacked lustre . I was given a stylist who doesn't know my hair to blow dry , so the out come wasn't good . Also the cost was much more than previous visits . After being a client of more than 10 years , this was very disappointing .

Comment

On the whole staff are very friendly, professional and polite. However, on my last visit I felt that staff wanted to get me in and out of the salon as quickly as possible. I usually find having my hair washed a pleasurable experience and put particular store at being given a relaxing massage. On this occasion however the experience was less relaxing with the apprentice scouring my head and digging her false nails into my scalp. The hair technician herself was lovely and friendly but there was no escaping the fact that she was rushing through the cut and styling of my hair. I don't feel she provided me with the cut that I had asked for though I could not find fault with her styling.

Comment

Had I been a first time client I would have been tempted not to return. Waiting time between colour removal and cut was a long 20 mins with no reason why given or update as to how long I would have to wait.

Comment

The salon is starting to look a bit tired, walls need re painting. The one thing that really lets it down is that you often have to wait even though you have a timed appointment, and this can be lengthy at times. It is really annoying to be hanging round and it does not even seem to be acknowledged. I know that this is quite common from my own experience and that of others I know. I realise that if a client is late then there is a knock on effect, but maybe not enough time between clients is catered for? If the salon cannot meet the appointment time then there should at least be a discount offered.

Comment

i thought that a charge of £12.50 for cutting my fringe was a little excessive.

Comment

I find the salon clean and reasonably well presented although a little austere ... I guess you would call it minimalist. My stylist is always friendly and helpful and doesn't ask me the usual inane questions like "what are you doing today" - which irritate the heck out of me. The provision of drinks is good and varied. The hair wash is good and the head massages are a bonus and very relaxing. The heat of the water is sometimes a bit erratic, but that seems to be a perennial problem in most salons. My experience of the salon is good but not in the dizzy heights of some of the salons I have visited over the years ... although I can't quite put my finger on why. That said, it is way ahead of some of the salons I have visited too and at least no-one has yet told me I'm too old for a particular hair style!!