The Colour Room Stockport (1639 reviews)

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i thought that a charge of £12.50 for cutting my fringe was a little excessive.

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The salon is starting to look a bit tired, walls need re painting. The one thing that really lets it down is that you often have to wait even though you have a timed appointment, and this can be lengthy at times. It is really annoying to be hanging round and it does not even seem to be acknowledged. I know that this is quite common from my own experience and that of others I know. I realise that if a client is late then there is a knock on effect, but maybe not enough time between clients is catered for? If the salon cannot meet the appointment time then there should at least be a discount offered.

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Had I been a first time client I would have been tempted not to return. Waiting time between colour removal and cut was a long 20 mins with no reason why given or update as to how long I would have to wait.

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On the whole staff are very friendly, professional and polite. However, on my last visit I felt that staff wanted to get me in and out of the salon as quickly as possible. I usually find having my hair washed a pleasurable experience and put particular store at being given a relaxing massage. On this occasion however the experience was less relaxing with the apprentice scouring my head and digging her false nails into my scalp. The hair technician herself was lovely and friendly but there was no escaping the fact that she was rushing through the cut and styling of my hair. I don't feel she provided me with the cut that I had asked for though I could not find fault with her styling.

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I was pleased with the colour , cut and customer service but the blow dry and styling wasn't good ; no products were applied before drying therefore my hair was left very dry and lacked lustre . I was given a stylist who doesn't know my hair to blow dry , so the out come wasn't good . Also the cost was much more than previous visits . After being a client of more than 10 years , this was very disappointing .

Comment

Having attended 17th January for full head highlights, I also explained I didn't like my natural colour and once foils were on could I have a warmer colour through remaining hair. I was advised it would be harder to maintain and low lights were recommended instead. I also explained, re the cut, that I did not want a bob, I wanted it shoulder length choppy style. When it had been blown the bob wasn't obvious but once home and I attempted to style it, the bob ie block of hair on both sides was obvious. Added to this was how dark my hair still was underneath and whilst my roots had been done my hair had far too many lowlights. I have been unable to return to salon any sooner than 20 days due to theatre performances and working hours but returned yesterday. Both colour tech and stylist agreed it was dark and hair was still bobbed and could offer me a treatment that would normally cost £18. I was shocked and stunned when I was still charged £122, therefore it's cost me £250 in 20 days.