The Beauty Rooms Medi Spa (968 reviews)

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I was kept waiting for half an hour between my waxing and toe nail polish this morning which I was not happy about!!!

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I was really cold and there was a lot of noise in the adjacent room which made it hard to relax

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I booked the signature treatment. Unfortunately the treatment is advertised as an hour and 45 minutes but my therapist got my 5 minutes late, it finished 5 minutes early and on top of that I was left in the room (presumably with some product being left on to work) for at least ten minutes if not longer. The therapist simply told me , "I am going to leave you to relax for a few minutes" but it went on for so long that I started to question whether I was meant to be getting myself dressed and started feeling quite anxious - not how you want to feel during this sort of treatment! I have previously had massage/facial combos like this and usually the therapist will incorporate this time into the treatment by timing things to do an arm and shoulder massage while its working. I would have much preferred to be told that the treatment was 90 minutes and for it all to be incorporated rather than being left "to relax" for so long. At the very least it would have been helpful to have been warned at the start that this would happen.

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Hannah was excellent but treatment started 15 minutes late

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Colour of my eyebrows was the same- perhaps advice that I didn’t need the tint this time. At the end I was given a patch test that contained Henna (by a different person). A large amount was put under a plaster on my elbow . I was told to leave it 4 hours. Normally I get a very small amount begins my ear. It will obviously stain my skin as that’s the point of the product! When I got home I tried to scrub it off but now have a large dark patch on my elbow. This was a very strange and unprofessional way to carry out the test