The Nail and Body Boutique (3849 reviews)

Comment

Unfortunately todays treatment was not good. I’m a bridesmaid this weekend in France so wanted to treat myself to LVLs. Having had this treatment a few times previously at your salon I knew what to expect. The treatment seemed more uncomfortable today with the tape to hold down my bottom lashes. A lot of fiddling with lashes. The end result was extremely poor. My lashes had hardly lifted and certainly not curled, and as I have long lashes the result is usually a real wow. The tint was also very weak, I have a more decent result from having my lashes tinted previously. I feel I wasted over an hour of my time with no result and no time to get it fixed as I fly to France on Thursday. I would however like to say Nikki was very gracious and professional in dealing with the matter.

Comment

Everything felt so rushed. My nails don’t look great - I wasn’t asked about length or shape and they’re far too long. I went straight from a removal to painting…..I had assumed that I’d be asked about length and shape when I moved stations, but the polish was going on before I could really comment. To be honest I’d rather have just had my appointment cancelled if there was no time to do it properly as I need to find somewhere to get the length sorted now anyway. Previously had good experiences here, so I was a bit surprised by the rush and lack of attention to detail. It felt a bit like my nails were just painted and the old polish removed with no manicure (no cuticle work or shaping was done). Suspect it was just a bad day and lack of staff, but still disappointing.

Comment

Okay £30 for a pedicure and £40 for gel manicure ahead of a weeks holiday. The pedicure smudged before I even got home despite wearing flip-flops, I believe this is because there was no quick drying topcoat used and certainly no implement used to speed up the drying process. Four days into my holiday the gel manicure had chipped as well and it looked awful; I would’ve fully expected it to last for two weeks as they do usually. I emailed while away and arranged to go in on my return; I was offered a “repair” but I chose to have it removed. In fairness the staff offered an apology and this was done without charge, but frankly that is the very least that I would have expected. I had read the reviews of the salon (which is why I went in the first place) but based on my experience I am not sure that I would return

Comment

I booked this pedicure less than 7 days ago and was sent an email confirmation of the booking confirming the price at £40. When I came to pay I was told the price was £45 and when I queried this was told this was due to price increases. This is a breach of the contract that I entered into when making this booking, and this undermines any confidence I would have in the salon, therefore it would prevent me booking again or recommending this salon.

Comment

I recently visited for an LVL lash treatment and wouldn’t say I was overall happy with the results, they don’t look much different and for the money I was quite underwhelmed. I had been told that I had quite straight lashes and should work better next time, I left feeling quite disheartened. I wouldn’t say it was a bad experience but for the time and money I was quite disappointed.