The Nail and Body Boutique (3849 reviews)

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I arrived 25 minutes before my appointment time as the text message I got reminding me about my appointment gave a time 15 minutes earlier. I went straight to a table and had foils put on my fingers to remove the old polish and there I was left for 20 minutes. The promise of looking through colours was made but never materialised. Then my time came and I felt very rushed. Having been here several times before, this wasn't my best experience. For £30, I didn't feel I had spent my. Onesy wisely and considering I was going back here for my wedding manicure and pedicure, I will have to re-think. A very disappointing experience. Sorry guys.

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I have been doing my nails for years there, I was very happy, till my manichiurist left. I usually have protein gel done so it doesn’t damage my nails, the last girl manage to completely destroy my nails. She file them too much. I payed £55 so next day first nail start peeling off . It’s sad as staff there is amazingly friendly and the environment is nice. I prefer to pay more for quality, unfortunately very disappointed.

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Unfortunately todays treatment was not good. I’m a bridesmaid this weekend in France so wanted to treat myself to LVLs. Having had this treatment a few times previously at your salon I knew what to expect. The treatment seemed more uncomfortable today with the tape to hold down my bottom lashes. A lot of fiddling with lashes. The end result was extremely poor. My lashes had hardly lifted and certainly not curled, and as I have long lashes the result is usually a real wow. The tint was also very weak, I have a more decent result from having my lashes tinted previously. I feel I wasted over an hour of my time with no result and no time to get it fixed as I fly to France on Thursday. I would however like to say Nikki was very gracious and professional in dealing with the matter.

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Everything felt so rushed. My nails don’t look great - I wasn’t asked about length or shape and they’re far too long. I went straight from a removal to painting…..I had assumed that I’d be asked about length and shape when I moved stations, but the polish was going on before I could really comment. To be honest I’d rather have just had my appointment cancelled if there was no time to do it properly as I need to find somewhere to get the length sorted now anyway. Previously had good experiences here, so I was a bit surprised by the rush and lack of attention to detail. It felt a bit like my nails were just painted and the old polish removed with no manicure (no cuticle work or shaping was done). Suspect it was just a bad day and lack of staff, but still disappointing.

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Okay £30 for a pedicure and £40 for gel manicure ahead of a weeks holiday. The pedicure smudged before I even got home despite wearing flip-flops, I believe this is because there was no quick drying topcoat used and certainly no implement used to speed up the drying process. Four days into my holiday the gel manicure had chipped as well and it looked awful; I would’ve fully expected it to last for two weeks as they do usually. I emailed while away and arranged to go in on my return; I was offered a “repair” but I chose to have it removed. In fairness the staff offered an apology and this was done without charge, but frankly that is the very least that I would have expected. I had read the reviews of the salon (which is why I went in the first place) but based on my experience I am not sure that I would return

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I booked this pedicure less than 7 days ago and was sent an email confirmation of the booking confirming the price at £40. When I came to pay I was told the price was £45 and when I queried this was told this was due to price increases. This is a breach of the contract that I entered into when making this booking, and this undermines any confidence I would have in the salon, therefore it would prevent me booking again or recommending this salon.