The Rye Retreat (4674 reviews)

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I visited today with my daughter where we both had luxurious facials and left feeling fully relaxed and well looked after. Thank you!

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Sadly there was confusion upon booking the appointment. I am a regular customer, for over 2 years, so I really am saying this to try and help with future bookings at the retreat. There was clearly a training need for the member of staff who handled the initial booking as firstly I was told the appointment was at 2pm however I later received a call from another member of staff who then informed me that the appointment was booked incorrectly with the facial scheduled after the wash, cut and blow dry which was obviously not ideal and it was also only possible at 2.30pm. If I had received this message earlier I would have cancelled and rearranged the appointment as I was already pushed for time. However I don’t drive and I had already been dropped off in Rye by the time I received this call. This call was received just before the appointment time I had been told, 2pm. Further to this confusion when I arrived at the salon at 2.30pm I was then told that the appointment had been altered successfully so that the facial could be done prior to the haircut. I then waited for around 10 minutes until another member of staff came to tell me this had actually been communicated in error and was not possible. I love my visits to Rye Retreat as I have a very intense job and rarely get time to look after myself but always choose the retreat when I do have time. I really hope this survey response is helpful and I hope to return soon.

Comment

This is the 3rd time I’ve visited for a cut and blow dry. I don’t have my hair cut frequently and I don’t live in Rye so it’s a real treat for me. The 1st time I visited I was blown away by the level of attentiveness. I couldn’t believe that I was offered a pre wash massage and that my arms were also massaged whilst my hair was being blow dried (as well as the usual head massage when my hair was being washed). It was AMAZING! Sadly today I didn’t feel as spoiled; both the head massages were shorter than 1st experienced and I wasn’t offered arm massages. I do appreciate that sometimes it’s not possible but I feel that being treated in these ways is makes your hairdressers stand out from everyone else. Please continue to make repeat customers feel valued and spoiled! Thank you x