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The Rye Retreat (4675 reviews)



Ranked 41 of 50 in South East

36-38 Cinque Port Street, Rye, East Sussex, TN31 7AN, United Kingdom

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Visit the The Rye Retreat website




You can book at The Rye Retreat Rye online using our Book Now button located above. Select from a list of services offered, pick your favourite The Rye Retreat staff member and book from the dates available.

The Rye Retreat is the premier location to fully experience the Aveda brand in its entirety, from complimentary rituals to the personal touch you receive from our expert stylists and therapists. We are home to a beautiful hairdressing salon where London trained stylists offer everything from colouring to cutting and everything in between. Experiences spa therapists will help de stress and relax you with sumptuous Aveda treatments, including but not limited to, facials, massage and reflexology.


Reviewed by 4675 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at The Rye Retreat were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Opening Hours

MON 09:00 to 18:00
TUE 09:00 to 18:00
WED 09:00 to 18:00
THU 09:00 to 18:00
FRI 09:00 to 20:00
SAT 08:30 to 18:00
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Services

Ladies Cut Mens Cut Childrens Cut Blowdry Upstyle
Highlights Permanent Colour Lightening Semi-Permanent Colour Waves
Facial Facial Tinting Facial Waxing Body Waxing Body Treatments
Manicure Pedicure Tanning Make-up Massage
French Manicure Spray Tan 1/2 Leg Full Leg Bikini
Brazilian Hollywood 1/2 Arm Arm Under Arm
Back Chest Treatments Packages


Brands Stocked



What our customers are saying about us

Commented reviews only




E.Sussex
15 Mar 2015
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Fairlight
16 Jan 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)



26 Oct 2024
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Sadly there was confusion upon booking the appointment. I am a regular customer, for over 2 years, so I really am saying this to try and help with future bookings at the retreat. There was clearly a training need for the member of staff who handled the initial booking as firstly I was told the appointment was at 2pm however I later received a call from another member of staff who then informed me that the appointment was booked incorrectly with the facial scheduled after the wash, cut and blow dry which was obviously not ideal and it was also only possible at 2.30pm. If I had received this message earlier I would have cancelled and rearranged the appointment as I was already pushed for time. However I don’t drive and I had already been dropped off in Rye by the time I received this call. This call was received just before the appointment time I had been told, 2pm. Further to this confusion when I arrived at the salon at 2.30pm I was then told that the appointment had been altered successfully so that the facial could be done prior to the haircut. I then waited for around 10 minutes until another member of staff came to tell me this had actually been communicated in error and was not possible. I love my visits to Rye Retreat as I have a very intense job and rarely get time to look after myself but always choose the retreat when I do have time. I really hope this survey response is helpful and I hope to return soon.



Northiam
18 Jul 2016
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Tonbridge
04 Feb 2016
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


Rye
07 Aug 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

I enjoyed getting the head massage and the washing of my hair, the lady who did that was wonderful, very chatty and friendly. However, the hair cut itself was terrible the lady who did it barely said two words to me and actually cut it the opposite to what I had asked for. I ended up going back to my usual hairdressers 3 days later for them to put it right.

Response from The Rye Retreat

So sorry to hear that, if you could let us have your contact details, so that I can speak to you or if when convenient you could call the salon to speak to Carole (Salon Manager) on 01797 222211. Kind regards Carole

Posted on 12 Aug 2017


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