The Rye Retreat (4632 reviews)

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The salon has a lovely relaxation area and Holly gave me one of the best massages I have had. All the extra little touches made me feel very pampered, I hope to return before too long!

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I went for the first time to Rye Retreat some 7 weeks ago and was not happy with the result: wished blond highlights like i had - but half head too white and yellow -, came again the next day to show it but because of job commitments i had to report the date suggesting to put a toner on and was very unhappy about this but job is job, so not the fault of Rye Retreat. Then yesterday, because in anyway, it was time to make again highlights, i came back and was incredible unhappy after highlights and toner as it became white/grey, we ash color and i never asked for this, having enough natural in this color. The person caring was a little upset and after using another toner (with lots of shampooing in the meanwhile) she said, she will get another person and went....i got a talk with the person in charge and it cannot look that way, grey and white and only on the half head...the rest was the blond i wanted to have/to keep. She suggested another toner, i said no as it was really hurting on my head and i suggested to make highlights in one of the colors she showed me. then i had 2 people using a dryer to dry the hair as for putting highlights, you have to have dry hair. Clear of course, but i also always go from the hairdresser without using in my life a dryer myself and was not really happy to enjoy the full procedure after several shampoos and drying. I also mentioned my fear that after 2 toners, i could get a complete different color with the highlights but after more than 4 hours, i could leave with well saying a not too upsetting result. I did not get the hair cut as i wanted by booking the appointment as i had to go to work and even took a taxi to be on time. Well, i do not know how to feel; from the time i was complaining, i felt like a bad customer and they were trying to help but had the feeling, i was not welcome; why should i say, i do not want a third toner and had to suggest with the highlights: i mean, they should know and offer the right suggestion. That is their business and not me the customer should try to find a solution. I was so afraid to go out with that ash/grey/ white color i had after the first toner...

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Friendly stylist and staff, nice welcoming atmosphere. Super colour and cut!

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Very disappointed. Came in for light brown hair and left with a blackberry colour. Found colourist unapologetic and unwilling to admit it was not what I wanted, even when comparing my colour to the reference colour. She did do a special wash to take out some of the over processed ends but it looks awful and I was still charged £50 for it plus told maybe I should cut some of it to lose the pink colour that I now have on the ends. Am really upset about my hair and now have to work out how to rectify it! Which is not why I came to the salon and have been coming to the salon for a number of years.

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I put 9 for value for money as I do have to save to come to the Salon as I find it expensive and would like to have my hair cut with Louise more often but the purse won't stretch to £70 odd pounds for a hair cut!!

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I have been coming to Rye Retreat for years - I moved to Hastings about 15 years ago but still make the trip to Rye because I can't find anywhere else that makes me feel so relaxed. You all seem like a great team too. I'm not the most glamorous or youngest of people and often feel intimidated in other salons.. you make me feel ok! Which is good thing!