The Rye Retreat (4675 reviews)

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Sadly there was confusion upon booking the appointment. I am a regular customer, for over 2 years, so I really am saying this to try and help with future bookings at the retreat. There was clearly a training need for the member of staff who handled the initial booking as firstly I was told the appointment was at 2pm however I later received a call from another member of staff who then informed me that the appointment was booked incorrectly with the facial scheduled after the wash, cut and blow dry which was obviously not ideal and it was also only possible at 2.30pm. If I had received this message earlier I would have cancelled and rearranged the appointment as I was already pushed for time. However I don’t drive and I had already been dropped off in Rye by the time I received this call. This call was received just before the appointment time I had been told, 2pm. Further to this confusion when I arrived at the salon at 2.30pm I was then told that the appointment had been altered successfully so that the facial could be done prior to the haircut. I then waited for around 10 minutes until another member of staff came to tell me this had actually been communicated in error and was not possible. I love my visits to Rye Retreat as I have a very intense job and rarely get time to look after myself but always choose the retreat when I do have time. I really hope this survey response is helpful and I hope to return soon.

Comment

I went for the first time to Rye Retreat some 7 weeks ago and was not happy with the result: wished blond highlights like i had - but half head too white and yellow -, came again the next day to show it but because of job commitments i had to report the date suggesting to put a toner on and was very unhappy about this but job is job, so not the fault of Rye Retreat. Then yesterday, because in anyway, it was time to make again highlights, i came back and was incredible unhappy after highlights and toner as it became white/grey, we ash color and i never asked for this, having enough natural in this color. The person caring was a little upset and after using another toner (with lots of shampooing in the meanwhile) she said, she will get another person and went....i got a talk with the person in charge and it cannot look that way, grey and white and only on the half head...the rest was the blond i wanted to have/to keep. She suggested another toner, i said no as it was really hurting on my head and i suggested to make highlights in one of the colors she showed me. then i had 2 people using a dryer to dry the hair as for putting highlights, you have to have dry hair. Clear of course, but i also always go from the hairdresser without using in my life a dryer myself and was not really happy to enjoy the full procedure after several shampoos and drying. I also mentioned my fear that after 2 toners, i could get a complete different color with the highlights but after more than 4 hours, i could leave with well saying a not too upsetting result. I did not get the hair cut as i wanted by booking the appointment as i had to go to work and even took a taxi to be on time. Well, i do not know how to feel; from the time i was complaining, i felt like a bad customer and they were trying to help but had the feeling, i was not welcome; why should i say, i do not want a third toner and had to suggest with the highlights: i mean, they should know and offer the right suggestion. That is their business and not me the customer should try to find a solution. I was so afraid to go out with that ash/grey/ white color i had after the first toner...

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Great experience. Guests do sit around waiting for a while so I guess this could improve.

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I visited Rye Retreat today for a hair appointment. On paying I was surprised to find an increase of 22% had been applied. I had to ask why the there was such a difference, and was advised a general price rise plus a promotion for the stylist resulted in the increase. I think it would have been far more palatable to have informed clients beforehand, not leaving the client having to ask when presented with the bill at the till

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This is the first time ever I felt the experience was rushed and treated without due care. Eyes stung for about 15 mins post treatment but fine now. Not up to the excellent standards of Daisy and others

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I am unhappy that Natalie is leaving