The Rye Retreat (4675 reviews)

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I felt like a secondary citizen, to be honest. Livi was great as always, but I was sat at the side rather than down the centre, so was forced to use the basins at the side, which severely hurt my neck. Furthermore, no one round that side received a hand/arm massage while I was there, but I noticed that everyone down the centre did. If I return, I would like to be sat in the centre and use the comfortable basins. The £45 price tag is not justified when I have a migraine due to a sore neck today!

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I was really looking forward to my beauty treatment today but i was really unhappy about the level of noise upstairs today. I have often had treatments with you on different days and i know there is always going to be some noise as you are a hairdresser as well but i had booked a two hour app to relax and all i could here was noise. I did say to the beauty lady who done my treatment and i also told the the lady at the desk when i paid.

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I had a present of a gift voucher for Mother's Day.which I spent today on a trim and finish , the young lady who washed my hair was brilliant chatty and friendly quite different from the stylist who had little to say and did quite a bad job of the style I asked her to replicate a simple style never mind won't be back sorry

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Can't fault the end result, but being an inquisitive sort, I would prefer to know what the various parts of my treatment were and what they were for, without having to ask.

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Was disappointed that my stylist did not do my colour as well. Felt I was being pushed around too many people.

Comment

Nice but Not a spa experience. Lively salon and lovely therapists and hairdressers but treatment rooms are noisy and not suitable for relaxing massage or facial. Visited recently with my sister for a 3 hour spa experience but twice therapist had to call upstairs to ask colleagues to stop dragging furniture and thumping across the floor. The thud thud thud of heavy footfall upstairs was not conducive to a relaxing massage and ruined the experience. There was only one other treatment room available to move to but therapist said that was worse as just under sinks. Therapist very apologetic but no refund or discount was offered for ruined experience. It's a real shame as products and treatments are lovely as are the staff and hair salon but the 'spa' area lets it all down. Will return but only for non-spa treatments and hair.