The Rye Retreat (4675 reviews)

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I had an appointment following a call and discussion with Carol regarding my last hair appointment. I was not happy following that appointment and had a second dry cut immediately with Mark to attempt to rectify my cut. I explained to Carol that I usually have cut and colour every 10 weeks. My hair had been difficult to manage and I needed to return much earlier than usual. I am disappointed that I was asked to pay full price on this occasion as I had expected some concession as I was invited in to put it right. I expected to pay for today's appointment however I feel to have now paid over £220 in a short time frame is expensive for a half head of foils and cut.

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Hello, due to being registered partially sighted = (for me) vision impaired = I have difficulties in very 'dimmer lighted' areas/environments So for my personal access problems I had to reluctantly give the Rye Retreat a 3 for this, as without the very helpful and totally professionally trained staff helping and guiding me = I would be in difficulty, and not feel confident. Dark, trendy, stylish décor and environments are not good for clients (like me) and more mature/older clients. Especially those who will not admit they have difficulties in seeing, getting around! Apart from this, I use the Rye Retreat for their excellent service and expertise, which makes me feel confident and relaxed when visiting, being very important for me! Which I find in Rye, (apart from the Rye Retreat), Hastings, and East Sussex and when visiting similar establishments is sadly lacking elsewhere. For these reasons, I always recommend the Rye Retreat to people. Christine Ward Regular client

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I love the Rye Retreat and usually receive great service. However, this is the second time in a row I have been in and not been offered a hand massage - which is an added perk. Today was particularly noticeable as an employee was having her hair done next to me and was given one...whilst I was sitting there without being offered! I have to say that paying customers should take priority. Otherwise, the service was great.

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Lovely relaxing experience as usual. But I wasn't offered a hand massage today.

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It is a very smooth and calm atmosphere. The staff seem competant and proffesional. Daisy handles anything thrown at her with huge panache.

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Hi Have marked low for value for money as I had my nails done several times and have always been extremely happy. On this occasion a couple of the nails looked a bit bubbly (not as smooth as they usually are) I had them done on Friday 23 (ox blood) and by Sunday they were peeling away from my nail. The first two which came off Sunday left residue on and the nail polish was damp. They were all coming away Monday and by Tuesday they were all off with no residue. It was very disappointing as I had wanted them looking nice for Christmas and New Year as we are away and they are not. I don’t know what caused it as usually you can’t even peel them as they stay stuck on the nail for at least two/three weeks.