The Rye Retreat (4675 reviews)

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As always very good and friendly. Natasha is very good and appreciated comment on my scarf !

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Excellent hand and arm massage!

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You can't put up prices 40% during times of austerity - some of us haven't had any increase in 7 years

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I have known about the Rye Retreat for years but got put off some years back by the attitude of the reception staff then. However this time it was very different. I had been given vouchers as a birthday gift so went to use them and was treated very differently. The only comment would be that it did feel like I was sitting in a very long row and therefore not very personalised and therefore a bit like a factory line. The chairs you sat on to have your hair washed were really not that comfortable in the small of the back so had to ask for a cushion. Especially after having a lovely head and neck massage to relax you. So suggest they get some nice branded cushions for these chairs to simply resolve this issue. Otherwise no complaints about the cut and blow dry or staff that treated me.

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I'd like you to think about offering a separate charge for manicures/pedicures without nail polish application. I feel it's unfair to have to pay the full amount as you are saving on product& time, which means you have an opportunity cost to increase your client time and revenue.

Comment

Nice but Not a spa experience. Lively salon and lovely therapists and hairdressers but treatment rooms are noisy and not suitable for relaxing massage or facial. Visited recently with my sister for a 3 hour spa experience but twice therapist had to call upstairs to ask colleagues to stop dragging furniture and thumping across the floor. The thud thud thud of heavy footfall upstairs was not conducive to a relaxing massage and ruined the experience. There was only one other treatment room available to move to but therapist said that was worse as just under sinks. Therapist very apologetic but no refund or discount was offered for ruined experience. It's a real shame as products and treatments are lovely as are the staff and hair salon but the 'spa' area lets it all down. Will return but only for non-spa treatments and hair.