Darts Farm Wellness Spa (1872 reviews)

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Lovely environment. Therapist was lovely though I wish she’d introduced herself (think her name was Cam?). Pedicure was efficient and felt lovely

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Hi The Loft has lost its quiet, cosy and intimate and personal feel. It is now large, modern and bright. The chairs in the waiting room are hard and uncomfortable, it's like waiting in a dentist. I have had many many massages in the past at various salons and here are my comments: The room where I had the treatment was too bright, even though the blinds were closed. I did have two rolled up towels under my shoulders and the same under my knees when I was lying on my back. Great. I was not offered an eye mask, which would have helped when I was on my back, obviously. It was cold in the room, and I did not warm up at all throughout the treatment, this may be due to air conditioning. A heated blanket is always offered to be turned on, but this wasn't, and I would have said yes. The oils didn't feel very warm either and were placed near the head of the table (I think) and the therapist had to keep leaving me to get more. The therapist should not break contact with the client when getting more oil, it should be moved in reaching distance, so one hand is always in touch with the client. The music was not appropriate to the treatment and it sounded like it was coming from another room through the walls. The music actually stopped approx 10 to 15 mins before the end of the treatment, leaving an uncomfortable silence. I was offered water which was great and left in the room to relax for a few minutes. Sara who did my treatment was respectful and professional and very lovely. I did say I preferred a firm pressure, but I don't think she understood this and the massage was fairly moderate/light throughout. I wasn't told what mix of oils were being used, and I have no idea what was applied, there didn't seem to be any sort of aroma or smell to the oils. All in all I don't think I will be returning as I was very disappointed. Kind regards

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Had a lovely visit and a really good (much need) massage. Thank you!

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Emily was lovely very knowledgeable asked me the right questions to make sure she gave me the best service. My only complaint was that I was left waiting outside a lock door with another client after my appointment was ment to have started the other client had to knock the door to get service/ attention of a member of staff, which I didn’t think was very good service ( the other Clint who must have been a regular Clint said it because of covid ) which I didn’t understand now or why there was no one on reception. Also I didn’t understand why we where asked to wear masks when staff don’t or anyone else in the building??