Urban Therapy Aveda Lifestyle Salon and Spa (1147 reviews)

Comment

This was my first visit and unfortunately I won't be returning. After having my hair washed, I was left waiting for my hair stylist for over ten minutes with a towel around my head. My stylist was not particularly talkative, which was fine, but he skipped introductions and went straight into handling my hair and asking what I wanted. My hair cut was fine but there was an unbearable amount of product in my hair when I left, leaving it feeling sticky and uncomfortable. I actually washed my hair as soon as I got home. Not the friendliest or most professional experience, I would expect more especially for the price.

Comment

When I called to book the appointment, I was quoted £45 for the haircut. The salon had a power outage during the haircut, so the dresser cut my hair without any bright light (~35 mins). He couldn't dry my hair but assured my it would look good when it dried at home. Then still charged me £45 for the cut. He said it should have cost £50 but was giving me £5 off because he couldn't dry it... but £45 was the price I was originally quoted anyway. I got home, my hair looks frankly nothing like the picture I showed for reference. I look like a boy. I feel as though if my hair was dried and styled then maybe I could have told the hairdresser would have been able to adjust and make changes, but I walked out with wet, unstyled hair. I'm really sad about my hair and how much I was charged considering the experience.

Comment

I was not happy with this service it cost me £21.00 and when I got home I had to re do them myself. Very disappointed