Urban Therapy Aveda Lifestyle Salon and Spa (1147 reviews)

Comment

Complimentary massage was not terribly good and there was no cup of tea. Small points but notable by the absence. The hair cut by Ben was excellent as ever. Front of House needs some work.

Comment

Laura was amazing as always

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I can always feel totally confident that I will get thoughtful advice, be totally spoilt and the cut/colour will be professional and well done by a friendly stylist. The atmosphere in the salon is convivial and professional - I always enjoy being spoilt there.

Comment

The reason I did not put a 10 in the overall environment is the following: I have always had my hair done with you as you have some kine of ethical and environmental practices which I think are important. However, on the occasions where staff are cleaning, I am appalled to see Mr Muscle' products used in the salon. Water, or Ecover products would fit with your ethos so much better and follow through with the message you are giving about your products. Not doing this makes one wonder if you are simply on the bandwagon of trendiness rather than taking your ethos seriously as a belief system and carrying it right through the business. Please, no more aggressive cleaning products!!! I was quite offended to have the stuff sprayed right next to me as I was confined to the chair!!!!I would appreciate a response to this. Claire Sparrow

Comment

Laura was fabulous as usual!!

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Slight delay due to over-running but I was informed in advance. Didn't feeled rushed when it came to the time for my hair cut which is sign of good service in my book. Always very happy with my hair cut and the experience at Urban Therapy.