Urban Therapy Aveda Lifestyle Salon and Spa (1148 reviews)

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Lizzy!!! Fab !

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Never been offered a complimentary head and shoulder massage at a hair dressers before - brilliant idea. I love that I was made to feel so pampered and valued, they understood that going to the salon, is a time for spoiling yourself - and not enough salons act like that! Also, a fresh pot of coffee and not a n instant one, is a lovely touch. I wasn't pressured to purchase any products which is good, and my hairdresser made great conversation, whilst also ensuring I got exactly what haircut I asked for.

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The reason I did not put a 10 in the overall environment is the following: I have always had my hair done with you as you have some kine of ethical and environmental practices which I think are important. However, on the occasions where staff are cleaning, I am appalled to see Mr Muscle' products used in the salon. Water, or Ecover products would fit with your ethos so much better and follow through with the message you are giving about your products. Not doing this makes one wonder if you are simply on the bandwagon of trendiness rather than taking your ethos seriously as a belief system and carrying it right through the business. Please, no more aggressive cleaning products!!! I was quite offended to have the stuff sprayed right next to me as I was confined to the chair!!!!I would appreciate a response to this. Claire Sparrow

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Great hairdresser will ask for her again on nx visit

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This was my first visit to Aveda, and Ben was my stylist. I have recently begun medical treatment that causes significant hair loss, and I was very nervous prior to the visit (I had already cancelled and rebooked once!) Ben was absolutely exceptional - he was knowledgeable, positive and very sensitively dealt with my concerns. He cut my hair beautifully, giving me the confidence to try a much shorter style than I have ever worn before. He was able to recommend products to me whilst not once trying to sell me anything. I am so grateful to Ben for this lovely experience, particularly at such a difficult time.

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Alex- great cut & conversation as always.