Urban Therapy Aveda Lifestyle Salon and Spa (1147 reviews)

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Usually great, but a real let down last time. Left waiting for ages. Nobody indicated they were running late. When I asked I was moved to another room, but still no information. Experience only retrieved by my stylist taking matters into her own hands.

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I asked for a haircut however my hair was butchered. It is so much shorter than I asked for, and I was incredibly disappointed by the lack of knowledge of curly hair. My hair is a train wreck, lots of different lengths (though you would expect a little variation in length with curly hair, I'm talking a good inch; I've had to cut it myself at home) and I'll have to wait for it to grow back before I can feel confident about it again. I asked for shoulder length but it's almost a bob at the back. Ben cut my hair as if it was straight hair, thus the varying lengths. The product advice was decent, the cut very very poor. I feel very sad about this. I would normally go to Birmingham to get my hair cut at Strand and Lock where they cut the curls. I will never go anywhere else now, and highly recommend Danny's expertise there. What a horrible experience.

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Tint was left all round my face. I booked in for a permanent/semi permanent colour and was given a regrowth tint. The middle section of my hair is still a different colour, and very warm.

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This was my first visit and unfortunately I won't be returning. After having my hair washed, I was left waiting for my hair stylist for over ten minutes with a towel around my head. My stylist was not particularly talkative, which was fine, but he skipped introductions and went straight into handling my hair and asking what I wanted. My hair cut was fine but there was an unbearable amount of product in my hair when I left, leaving it feeling sticky and uncomfortable. I actually washed my hair as soon as I got home. Not the friendliest or most professional experience, I would expect more especially for the price.

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When I called to book the appointment, I was quoted £45 for the haircut. The salon had a power outage during the haircut, so the dresser cut my hair without any bright light (~35 mins). He couldn't dry my hair but assured my it would look good when it dried at home. Then still charged me £45 for the cut. He said it should have cost £50 but was giving me £5 off because he couldn't dry it... but £45 was the price I was originally quoted anyway. I got home, my hair looks frankly nothing like the picture I showed for reference. I look like a boy. I feel as though if my hair was dried and styled then maybe I could have told the hairdresser would have been able to adjust and make changes, but I walked out with wet, unstyled hair. I'm really sad about my hair and how much I was charged considering the experience.

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I was not happy with this service it cost me £21.00 and when I got home I had to re do them myself. Very disappointed