West Nottinghamshire College (Revive) (1456 reviews)

Comment

I always find the staff and students pleasant and welcoming.

Comment

Whilst I was treated professionally and friendly as usual by the salon staff especially Claire, during the course of my visit I needed to use the toilet and as I feel uncomfortable going through the reception area whilst I have my roots being 'done' I had in the past used the toilet in the spa changing room but was told that was not allowed the last time I visited. This time I was told I could use the accessible toilet/changing room in the spa. As I work with people with disabilities, I was concerned to note that the red alarm cord was tied round the arm that lowers next to the toilet when it should be hanging free to the floor in case anyone fell, plus if the arm was to be lowered with the cord tied round it, it not only would set the alarm off but in all probability break it. Also it is nigh on impossible for one to reach the toilet paper. There is a place on the aforementioned arm for a toilet roll to be placed. When I mentioned this to Clare she asked me to look in the accessible toilet passed the reception area. Once again the red alarm cord was looped round, this time a grab handle when it should be hanging loose to the floor, also yet again it would be near impossible for a person with disabilities to reach the toilet paper whilst sitting on the loo, this time however there is no facility to put toilet paper within easy reach. I hope that this can be looked into and rectified as a matter of urgency. I am willing to discuss this matter with anyone.