West Nottinghamshire College (Revive) (1454 reviews)

Comment

I arrived at the reception desk on the 11th March at 17:30. One lady was on the phone another young lady was doing some work on the PC ,I was standing at the reception for at least a min with NO acknowledgement from the young lady at all ,I brought up the fact of her not saying anything to a client while standing there ! She said sorry and carried on with her work. What I find disappointing about this is that the young lady did not even think anything of it ,like it is normal not to speak ! A simple "she will be with you in a moment " makes all the difference Training to be a beautician is also about customer service . Maybe the trainers need to make it part of it because clearly it is not !

Comment

I had a wash,trim and blow dry with a level 3 student called Michelle even though I'd booked online and picked Mia. Michelle and Olivia were more concerned about their fellow students and gossiped rather than give me any client care or chat. Michelle had to ask the tutor for help with every step and the whole process took 2 hours. I have short hair! There were no clippers to finish the treatment and Michelle had to go hunting for some, then she was unsure of the products to use. The blow dry left my hair loking like a cycle helmet rather than how i wanted it. nfortunately because of these faults I've marked this visit low. Because, the tutor coped very well with what seemed like a lot of sulky, gossipy teens who were reluctant to do much!

Comment

Once again not good! Booking time was all over the place,ask to come at 1pm after waiting 15mins was informed time would be 1:30pm. The student was not profectional at all and did not do a good job. The Teacher was very patient with the student and needed to be! I have been coming on and off for a while now hoping things would get better but sadly not. I real shame for such I great set up !