West Nottinghamshire College (Revive) (1434 reviews)

Comment

I have been a customer of Academy/Revive for many years. I booked a cut and blow dry for 4pm today, arrived and checked in with reception at 3.50pm and was asked to take a seat. At 4.15pm i approached reception again as still not called in for appointment i was eventually taken through to the hair salon at 4.25pm to what can only be described as 'total chaos' had to wait till 4.45pm as no sinks available. Well the hair cut by a level 3 student can only be described as apalling, no confidence to cut certain areas of hair then had to wait 20 minutes for Candice (teacher) to attempt to finish off with a very unhappy outcome hair looks dreadful had to cut it myself at home a re wash/dry:0( came out at 5.30pm to no receptionist and just left by Candice to wait. Very poor experience indeed i think your Thurs, Fri and Sat only appointments system needs more students, sinks and teachers! Wont be returning even after my years of being a loyal customer.

Comment

Revive staff are always so welcoming and friendly and available offer a great service, experience and advice. I always recommend my friends.

Comment

When I first booked the spa for myself and my daughters, I asked for a back massage for my daughter and a pedicure. I didn't realise there were varying types of massage and pedicure and when we arrived it was booked in for a full body massage for Chloe (she then said she would only like a back massage) and my pedicure for the top one. In future I will ask about other ones as when we got home there is more than one pedicure at varying prices. It just seems that the highest price range treatments were automatically booked in without us being told. Having said that we did have a very enjoyable time.

Comment

First time I have used the salon at West Notts College and I was very impressed. Watching the students was fascinating, enjoyable and funny. The professional tutors were excellent and i came away very happy indeed. Just need a long time to spare as it isn’t quick! But for the value for money this is no hardship, plus I found the whole experience very relaxing. I will definitely be coming again.

Comment

As always Clare Guy was friendly and professional. However do not like the new loyalty card system whereby you get £5 off products for a number of reasons (a) seems just a ploy to get you to spend more money (b) have never wanted to buy any products as at 70 I am happy with the products I use (c) a pity you hadn't asked your clients before changing the system as I would prefer the system as before where you got a discount off a treatment after completing the card. The new system gives me no incentive!! On a totally different subject, congratulations on acting on the comments I left previously regarding the disabled toilets, WELL DONE!!

Comment

Prompt and professional service as usual. Friendly and helpful.